Refund policy

Return & Refund Policy

Effective Date: April 30, 2025

At AltEdge, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you. Please review our return and refund policy below.

Returns

• Returns are accepted within 30 days of receiving your order.
• Items must be in their original condition—unworn, unwashed, and with tags attached.
• Final sale items and custom designs are non-returnable.
• To initiate a return, contact our support team at Altedgestore@gmail.com with your order number and reason for return.
• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refunds

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed back to the original payment method within 5-7 business days.
• Shipping fees are non-refundable.

Exchanges

• Exchanges are available for damaged or incorrect items. Contact us within 30 days of receiving your order to request an exchange.
• If the requested item is out of stock, a refund will be issued instead.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 15 days with photos of the product and packaging.
• We will arrange a replacement or refund at no additional cost.

Cancellations

• Orders may be canceled within 24-48 hours of purchase. Once shipped, orders cannot be canceled.

For any inquiries, please reach out to us at Altedgestore@gmail.com.

Thank you for choosing AltEdge!